Frequently asked

Rinse it weekly and swap it every three to four weeks, sooner in a multi cat home or if your cat is a heavy shedder.

It is designed to run near silently, but the pump must stay below the water line. A fountain run low on water is the usual cause of gurgling.

Small dogs manage fine. For a medium or large breed the 1.2L reservoir empties too quickly to be practical.

Delivery is a flat £3.99 and free on orders over £45. Every order is tracked.

Orders are dispatched within 1 to 2 business days. Delivery then typically takes 2 to 5 business days depending on your location and chosen method.

Yes, we ship to most countries. Duties or taxes may apply on arrival depending on your region.

If a product isn't right for your pet, contact our team within 30 days and we'll help you arrange a return. Items should be in their original condition.

Email our support team with your order number and we'll send you simple return instructions.